Ticketing Officer
Job Description
- You will manage travel requirements made for business or holiday and you will provide tourism related services and package tours on behalf of our suppliers.
- The goal is to keep our clients satisfied and loyal for future services.
Responsibilities
- Plan and sell transportation, accommodations, insurance and other travel services
- Cooperate with clients to determine their needs and advise them appropriate destination, modes of transportation, travel dates, costs and accommodations
- Provide relevant information, brochures and publications (guides, local customs, maps, regulations, events etc) to travelers
- Book transportation, make hotel reservations and collect payment/fees
- Use promotional techniques and prepare promotional materials to sell itinerary tour packages
- Deal with occurring travel problems, complaints or refunds
- Attend travel seminars to remain updated with tourism trends
- Enter data into our software and maintain client files
- Network with tour operators
- Maintain statistical and financial records
- Meet profit and sales targets
Requirements
- Proven work experience as a travel agent
- Excellent knowledge of computer reservations systems, Amadeus Software, GDS systems and e-travelling
- Fluency in English; multilingualism is a plus
- Strong sales skills and commercial awareness
- Ability to interact, communicate and negotiate effectively
- Sound knowledge of domestic and international travel trends
- Degree in Hospitality, Travel, Tourism, Business or relevant field
- Personal travel experience will be considered an advantage
- Graduate with minimum of 3 years of Ticketing and Reservation experience
- Proficiency in AutoCAD drafting and modelling (2D & 3D)
- Proficiency in Plant design management systems
- Proficiency in MS-Offices and Microsoft project
Applicants should forward their CV's to: recruitment@amfacilities.com
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