BitPesa is seeking a hard-working, motivated payment specialist with 1-3 years of experience who wants to join a growing startup.
Key Responsibilities
Payments:
- Respond to customer inquiries regarding payment issues
- Work with payment providers, customer service, and finance department to research customer payment issue such as missing payments, invalid account details, or discrepancies
- Verify customer payments and provide proof of payments
- Book payments in various portals (BP website, bank platforms, payment processors)
- Work with the trader and customer service team to process customer transactions
- Maintain a statement of accounts for the clients
- Provide support to customer support
- Confirm payment request and process according to policies
Reconciliation:
- Reconcile bank statements and accounting records
- Work closely with the accounting to resolve reconciliation issues
- Work closely with the data analyst and trader to maintain transaction data integrity
Basic Accounting:
- Help compile month end support documentation
- Help ensure accurate accounting records
- Any other duty as assigned by the Head of Finance.
Requirements:
- University degree from top school
- Solid MS Excel skills
- Good interpersonal and communication skills
- Enjoyment of working with customers and helping people
- Detail oriented and analytical
- Basic understanding of accounting principals
- Desire to work at a growing startup
- Comfortable working remotely—your direct report will be in Nairobi, Kenya
- Ability to perform at a high level in a fast paced environment
Method of Application
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